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Operating Model

We always strive to provide you, our customer, with the optimal solution and the fastest possible service. Our customer service is fast, efficient, meets the highest quality standards and is affordable. Our repair processes, which are independent of device manufacturers, have ISO certification (ISO13485 and 9001) from the German standardization body and comply with both medical product laws and operating standards. 

Health Traders Finland is an efficient, cost-effective, and fast medical device and instrument repair company. We specialize in the maintenance and repair of a wide range of medical equipment, including endoscopes, ultrasound transducers, surgical instruments, and other innovative medical devices. We are well known for our quick turnaround times and competitive pricing, Health Traders in collaboration with our partners uses advanced technology and highly skilled technicians to ensure reliable and high-quality service. We are committed  in minimizing downtime for medical facilities which makes us a preferred choice for hospitals, clinics, and laboratories.

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Loan Device During the Repair

If necessary, after receiving a repair request, we will provide the corresponding loan endoscope or ultrasound sensor free of charge for the duration of the repair. This will allow you to immediately resume the treatment of your patients. 

Fast Repair Process

Once we have received a service referral, we will arrange transport and pick-up orders within the same business day. All you have to do for shipping is pack your products ready for shipment and we'll take care of everything else for you. You will receive a repair estimate within approximately 3-5 working days as soon as our experts have inspected your product in accordance with our inspection standards.

Service Reports

After the maintenance and repair of the device, we always send the customer a maintenance report on the work performed, including all necessary and legal information regarding the maintenance of the device. In addition, the maintenance report shows all the repairs, inspections, adjustments and maintenance actions performed during the repair.

Contact Us

Contact us if you have any questions or want more information about our activities.

We will answer you within one business day.

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Thank you! We will respond to you within one business day.

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